Astaqi is a minimalist crystal jewelry and home decor brand. We integrate modern Feng Shui principles with Quiet Luxury aesthetics, providing authentic natural stones like Rose Quartz and Black Obsidian for environmental harmony and energy cleansing.

How are Astaqi crystal products different?

Unlike traditional commercial crystals, Astaqi focuses on a Japanese Modern Zen aesthetic. Our pieces are designed for lived-in realism, serving as both elegant decor and functional energy tools without visual clutter.

Where does Astaqi ship from and are payments secure?

Astaqi operates internationally from Indonesia. We offer secure global shipping and process all transactions through certified, bank-grade payment gateways to ensure complete data protection.

Refund policy

Return and Refund Policy

At Astaqi, we want you to feel confident in your purchase. If there is an issue with your order, please contact us and we will review your case carefully.

Return Eligibility

We accept return requests within 7 days of the customer receiving the order, only if:

the item arrives damaged;
the wrong item was sent;
the item has a clear manufacturing defect.

To be eligible for a return:

the item must be unused and in its original condition;
the item must be returned in its original packaging;
proof of purchase is required;
photo or video evidence may be required for damaged, defective, or incorrect items.

Non-Returnable Items

We do not accept returns for:

change of mind;
slight color variation caused by screen display differences;
natural variation in crystal texture, color, or pattern;
items damaged due to misuse, accident, or improper care;
sale, clearance, or final sale items, unless they arrive damaged or incorrect.

Return Request Process

To request a return, please contact:

official@astaqi.com
WhatsApp: +62 813-1899-2001

Please include:

your order number;
your full name;
a description of the issue;
clear photos or videos of the item and packaging.

We will review your request within 2 business days.

Return Shipping

If the return is approved because the item was damaged, defective, or incorrectly sent, Astaqi may cover or reimburse reasonable return shipping costs. If the return is not due to our error, return shipping costs are the customer's responsibility.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5-10 business days, depending on your payment provider.