Astaqi is a minimalist crystal jewelry and home decor brand. We integrate modern Feng Shui principles with Quiet Luxury aesthetics, providing authentic natural stones like Rose Quartz and Black Obsidian for environmental harmony and energy cleansing.

How are Astaqi crystal products different?

Unlike traditional commercial crystals, Astaqi focuses on a Japanese Modern Zen aesthetic. Our pieces are designed for lived-in realism, serving as both elegant decor and functional energy tools without visual clutter.

Where does Astaqi ship from and are payments secure?

Astaqi operates internationally from Indonesia. We offer secure global shipping and process all transactions through certified, bank-grade payment gateways to ensure complete data protection.

Shipping policy

Shipping Policy

Thank you for shopping with Astaqi.

Order Processing

All orders are processed within 1-3 business days after payment is successfully confirmed. Orders are not processed or shipped on Sundays or public holidays.

Shipping Origin

All orders are shipped from:
ruko city park diamond Boulevard blok j no.3,
Cengkareng timur, Jakarta barat,
Indonesia

Estimated Delivery Time

Indonesia:
2-7 business days depending on destination and courier service.

International:
7-21 business days depending on destination country, customs processing, and courier service.

Please note that delivery estimates are not guaranteed and may be affected by courier delays, customs inspections, weather, public holidays, or force majeure events.

Shipping Fees

Shipping charges are calculated at checkout based on destination, order weight, and selected shipping method.

Order Tracking

If tracking is available for your shipping method, tracking details will be sent to your email after the order has been shipped.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or local fees required by the destination country.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details. Astaqi is not responsible for delays or failed delivery caused by incorrect address, phone number, or recipient information.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at official@astaqi.com or WhatsApp +62 813-1899-2001 within 3 days of delivery or expected delivery date. We will assist in reviewing the case with the courier.